Isn't it nice...

I've come to expect that I'm going to receive shoddy customer service these days, so when I receive good service, no, let me say Great service, I have to let people know so that they can experience it as well. Tonight was a perfect example of this.

I called Wells Fargo tonight in tears due to some problems with my mortgage payment that were out of my control. The representative that I spoke with sounded like someone who was new, and I felt my heart sink. However, I needed to talk to someone, so I discussed my situation with her. She was very sympathetic and placed me on hold, then came back with the answer that I needed to hear. She then proceded to set up my account so that I would not be charged any late fees for late payment without me asking for her to do so. Which, BTW, was not something I would have thought of asking for, which made it all the better. She was very pleasant and empathetic with me throughout the call, and I really felt like someone cared.

However, with Wells Fargo, this is NOT an unusual experience. Everytime I have called them with questions about my mortgage, I get prompt, friendly, exceptional customer service. They are always willing to work with me and I really feel like they treat me like I am their only customer. It's a pleasure dealing with them, and I'm so glad that First Union sold my mortgage to them.

Ok, commercial break is over. ;)