Grumble

So tonight I come home and get ready for another stimulating night of tv, when I turn on the tv, I hear no sound. Hmmm... bad sign. As the picture comes up, I don't see any colors on the screen, it's black. Another bad sign. Right in the middle of the screen is the infamous "Call us about your bill, please" message that happens if you are just one day late on paying the cable bill. The problem is that I did pay my bill and that I show the money as coming out of my account and going to the cable company.

I'm slightly annoyed at this point because I had called in last week to speak with someone about this situation. See, I used to work for the cable company, so therefore, I got my video services for free. However, I no longer work for them so I have to pay for services. The problem is that the last time I paid a bill, the cable company was using a different billing system and had different account numbers. When I paid the bill online, the information used was from the old account which I realized after it was too late to stop the payment and change the account number. When I discovered this, I called the cable company and informed them of this situation. (Let me say now that I'm a contractor to the cable company, although I work in a different department. I still have access to the billing system, so I could see that notes were put on the account). The rep I spoke with was very friendly and said he was doing some research into it to find out what happened. End of story, I thought.

This brings us to tonight. As I said, I'm a little annoyed that the cable is in this state, but since it was my fault, I'm dealing with the situation. I call to speak with someone (didn't have to wait long) who proceeds to tell me that I'm in a Pending Disco status because they haven't received my payment. (Really? No kidding!) Appearently, she didn't read the notes that were on the account about the research being done about my payment. She told me that she was going to have to do some research as well to find out what happened to the payment. No mention was made of cancelling the disco order or anything like that until I pushed the issue on it. I, afterall, do not want to have my cable turned off. It's my only form of entertainment these days. Not to mention the fact that I have a cable modem and phone service through them as well.

Anyway, she started getting a little bit of a 'tude with me because I got pushy with her about the payment. I'd like to know where the money went, ya know. She told me that she was going to call me back once the research was done on the account.

Should I hold my breath?